Privacy Policy

1. Introduction

Enriching Lives Financial Advisor Services (Pty) Ltd ("Enriching Lives", "we", "us", or "our") is a juristic representative of The Legacy Planning Institute (Pty) Ltd (LPI), an Authorised Financial Services Provider (FSP 51872), regulated by the Financial Sector Conduct Authority (FSCA). We are committed to protecting your personal information and complying with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy applies to all visitors of our website and to any person who engages with us for financial advisory services. It describes what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your personal information.

2. Responsible Party

The responsible party for the processing of your personal information is:

Enriching Lives Financial Advisor Services (Pty) Ltd

Glenfield Office Park, 361 Oberon Avenue, Block E, Ground Floor, Faerie Glen, Pretoria

Castle View North Office Park, 495 Prieska Street, Erasmuskloof, Pretoria

Information Officer: The Information Officer can be contacted at office@enrichinglivesfas.co.za.

3. Personal Information We Collect

We collect personal information in the following ways:

Information you provide via our contact form:

• First name
• Last name (optional)
• Email address
• Phone number (optional)
• Your message or enquiry

Information collected automatically:

• IP address and basic browser information, collected by Google reCAPTCHA, which we use to protect against spam and abuse.
• IP address, which may be exposed to Google when loading fonts from the Google Fonts service.

We do not set our own cookies, use analytics tools, or deploy tracking pixels on this website. However, third-party services we use (such as Google reCAPTCHA) may set cookies that are essential for their functionality. For more information, please see our Cookie Policy.

4. Purpose of Collection

We collect and process your personal information for the following purposes:

• To respond to enquiries you submit through our contact form.
• To provide you with the financial advisory services you have requested.
• To comply with our regulatory obligations under the Financial Advisory and Intermediary Services Act (FAIS), 2002.
• To protect our website against spam and abuse through reCAPTCHA verification.

5. Legal Basis for Processing

We process your personal information on the following lawful grounds as defined in POPIA:

• Consent: By submitting the contact form, you voluntarily provide your personal information and consent to its processing for the purposes described in this policy.
• Legitimate interest (Section 11(1)(f)): We have a legitimate interest in responding to enquiries directed to us through our website, and such processing does not prejudice your rights or freedoms.
• Legal obligation: As a financial services provider regulated under FAIS, we are required to collect and retain certain personal information in accordance with applicable law.

6. Third-Party Service Providers

Our website uses the following third-party services that may process limited personal information:

• Google reCAPTCHA: Used to protect our contact form from spam and automated abuse. reCAPTCHA may collect your IP address and browser data. This data is processed by Google in accordance with the Google Privacy Policy.
• Google Fonts: We load typefaces from Google's font service to display our website. When fonts are loaded, your IP address may be transmitted to Google. See the Google Privacy Policy for details.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law:

• Contact form submissions: Retained for as long as necessary to respond to your enquiry and, where a professional relationship is established, for a minimum of five (5) years as required under the FAIS Act.
• reCAPTCHA data: Retention is governed by Google's own data retention policies.

8. Cross-Border Transfers of Personal Information

In accordance with Section 72 of POPIA, we disclose that certain third-party services used on this website may transfer limited personal information outside of the Republic of South Africa:

• Google reCAPTCHA: IP address and browser data may be processed on Google servers located outside South Africa.
• Google Fonts: Your IP address may be transmitted to Google servers outside South Africa when fonts are loaded.

These transfers are permitted under POPIA Section 72 as the recipients (Google LLC) are subject to binding rules that provide an adequate level of protection, and the processing is necessary for the legitimate interests of Enriching Lives. Google complies with internationally recognised data protection frameworks.

9. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

• Right of access (Section 23): You may request confirmation of whether we hold personal information about you and request access to that information.
• Right to correction (Section 24): You may request that we correct or update inaccurate, incomplete, or misleading personal information.
• Right to deletion (Section 24): You may request that we delete your personal information where it is no longer necessary for the purpose for which it was collected, subject to any legal retention requirements.
• Right to object (Section 11(3)): You may object to the processing of your personal information on reasonable grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator if you believe your personal information has been unlawfully processed.

To exercise any of these rights, please contact our Information Officer at office@enrichinglivesfas.co.za.

10. Security Measures

We are committed to safeguarding your personal information and have implemented appropriate technical and organisational measures, including:

• HTTPS encryption for all data transmitted between your browser and our website.
• Google reCAPTCHA to verify human interaction and prevent automated abuse of our contact form.
• A honeypot mechanism to further protect against spam submissions.

11. Information Regulator

If you are not satisfied with how we handle your personal information, or if you believe that your right to privacy has been infringed, you have the right to lodge a complaint with:

The Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Phone: 010 023 5200

POPIA complaints: POPIAComplaints@inforegulator.org.za

General enquiries: enquiries@inforegulator.org.za

Website: inforegulator.org.za

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any updates will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone: 010 036 4325

Email: office@enrichinglivesfas.co.za

Glenfield Office Park, 361 Oberon Avenue, Block E, Ground Floor, Faerie Glen, Pretoria

Castle View North Office Park, 495 Prieska Street, Erasmuskloof, Pretoria